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EMSI
Sales Associate
Retail
Job Description
The Sales Associate will be responsible for representing clients portfolio of lifestyle technology products in-store. The role focuses on delivering excellent customer service, understanding customer needs, and providing knowledgeable product recommendations to drive sales.
Responsibilities
- Greet customers and build strong, lasting relationships through personalized service
- Actively promote and demonstrate Company-distributed products such as:
- smartwatches, fitness trackers, and GPS devices
- Anker power banks, chargers, and cables
- Soundcore wireless earbuds, headphones, and speakers
- Smart home devices including security cameras, robot vacuums, and smart doorbells
- Other lifestyle tech and accessories in companies portfolio
- Offer expert guidance on product features, compatibility, and usage
- Stay informed on the latest product releases, promotions, and tech trends
- Maintain a clean, organized, and brand-consistent sales area
- Achieve individual and store sales goals through upselling and cross-selling
- Process purchases, returns, and exchanges with accuracy and professionalism
- Handle customer issues or concerns in a calm and solution-oriented manner
- Participate in regular product training sessions and team meetings
Qualifications
- At least Senior High School graduate
- Preferably with 1 year or more of sales, retail, promoter, or customer service experience.
- Experience in consumer electronics, gadgets, lifestyle technology, or retail is an advantage.
- Strong communication and interpersonal skills, with the ability to confidently engage and assist customers.
- Customer-oriented, approachable, and able to build positive relationships with different types of customers.
- Comfortable with product demonstrations and explaining product features and technical information in a simple and easy-to-understand manner.
- Willing to learn and develop knowledge of consumer electronics, gadgets, and lifestyle technology products.
- Has a sales-driven mindset and is comfortable working with individual and store sales targets.
- Knowledge or experience in upselling and cross-selling is an advantage.
- Can handle customer inquiries, complaints, returns, and exchanges in a professional and solution-oriented manner.
- Organized, responsible, and able to maintain a clean and presentable sales area.
- Willing to attend product training and team meetings.
- Must be flexible with work schedules, including weekends and holidays, depending on store requirements.
- Must be willing to be assigned to different store locations, if required.
- Professional appearance and positive attitude are expected.
- Tech-savvy and interested in consumer technology and gadgets is highly preferred.
Benefits
- ✓ Competitive salary package
- ✓ Monthly sales incentives
- ✓ Service Incentive leaves
- ✓ Career development and promotion opportunities